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Decorating Connections Inc
905-430-5663
1390 Hopkins Street
Whitby, Ontario
Canada L1N 2C3
Dissatisfied in Whitby, Ont. writes this customer review about Decorating Connections Inc.
Further to earlier comments, we have hired another firm to conduct all needed repairs and finish the renovation.
Owner in Whitby, Ont. writes this customer review about Decorating Connections Inc.
Always two sides to every story
It's unfortunate that we have an unhappy consumer this is definately
not our intention. I have been in this business for over 20 years, 10
of them with my own Company. We at Decorating Connections provide
quality service, and care about our customers. I have in fact over the
years seen jobs done by others that could be classified as the worst
in 52 years on earth this is not one of them.
1st - the consumer forgot to mention that they had 2 layers of
existing ceramic tile installed in the kitchen with a brand new
kitchen on top. Our crew removed two layers of tile without damaging
any of the cabinets and re-installed chissled travertine perfectly in
the Kitchen.
2nd - there is no mention of the removal of existing tile from the
front foyer and a perfect slate flooring installed.
3rd - there is no mention of the custom templated patterned stair
runner on a hollywood staircase installed perfectly.
4th - there is no mention of all new baseboards, casings with
backbend and new doors supplied and installed perfectly - painted
complete. - And the fact that the homeowner praised our installer and
would have them back in their home anytime. I believe the words where
I love Jack he is so respectful of our home. I love Lonnie and wanted
to make sure that I compensated him properly for all the extra time
and effort he took when removing the hardwood floor and carefully
inspecting the new floor and replacing it.
5th - there is also no mention that we installed a floating
engineered hardwood over existing ceramic tile throughout the rest of
the main floor with each room full of furniture that we moved at no
extra charge to the client.
6th - It was stated that we sent one man to do the work when in fact
we had 4 different men on this site. Painter, plumber, ceramic tile
installer, hardwood flooring installer, and carpet installer.
7th - The original job was completed in a very timely manner,
finished to satisfaction.
It was only after we were done that the client complained that the
floor moved up and down when walked on. We attended the home with the
supplier who authorized replacement of the wood in question with new
boxes. The date was scheduled for us to return with another 80 sq ft
to replace the area of concern for the client. At this time the new
boxes had a different sheen level and color than the original wood.
Therefore the replacement area could not be matched. We again
contacted our supplier who inturn authorized a full replacement floor
for the consumer who inturn came in and chose their alternative floor
(WE DID NOT PROVIDE THEM WITH AN INFERIOR PRODUCT, THE PRODUCT
INSTALLED WAS THE ONE CHOSEN BY CLIENT). -- The replacement material
was shipped to site -- when opening the boxes our installer noticed to
much deflection with the boards that had been shipped. -- Our office
was notified and we were on site with the Supplier -- Our supplier
recommended us to continue and they would send any extra boxes
required to complete the project and had our installer hand inspect
every board before it was installed -- At this time our installer
carfully inspected each board before it was installed -- 900 sq ft of
floating hardwood would normally take 3 - 4 days. It took 16 days due
to the fact that every board had to be inspected and any boards set
aside to be returned to the supplier that were unacceptable to the
client. I have been in this industry over 20 years and I know of no
other installer who would take this kind of care. They would simply
say I am out of here. -- It was the final day when we were to finish
up and install the balance of the trim when we received a call from
the homeowner once again that she was not happy with the deflection in
the floor. On arriving to the home we found sticky notes all over the
floor. The supplier was immediately called and attended the site
within 20 minutes. The supplier suggested that an Independent
Inspector attend the site to inspect the floor. The inspection report
indicates that the flooring and the installation and the hardwood in
question is within Industry standards and found no quality issues with
the product.
I would be more than happy to try to resolve this matter, the best
suggestion would be to remove the hardwood flooring, remove the
ceramic from underneath the hardwood and level the floor properly.
Unfortunately the homeowner does not want to go through the mess or
the expense to have this done. With floating floors there will always
be some deflection. To replace this floor again with a floating floor
I believe the client would still not be happy. We have not abandoned
them and would love to resolve this matter with the client. We are in
business to have satisfied customers and have had hundreds over the
years.
The fact remains that we have now replaced this floor twice with a
floating application, we have leveled the floor underneath with
leveling compound to meet the standards for a floating application as
best we could with so much furniture in the room.
Again we have not gone anywhere we have tried on several occasions to
resolve this matter we believe that we will not be able to solve their
issues by replacing this floor with the same type of install.
The client has requested that we completely remove the floor again,
have someone come in and completely re-level the ceramics underneath
the hardwoodr and supply and install once again their original
selection that was removed and disposed of the first time.
We believe to totally make this floor perfectly level with no
deflection would cost much more than the original $600.00 that we had
incorporated into the price for leveling to meet industry tolerances
for a floating floor and still no guarantees that deflection would not
be obvious with this application.
Dissatisfied in Whitby, Ont. writes this customer review about Decorating Connections Inc.
The stories about this company's poor quality work are becoming the
talk of the area. Far too many good citizens are getting stuck with
low quality workmanship and left holding the bag. Perhaps some kind of
Class Action suit is possible by polling all residents and seeing who
else has similair issues and problems? Might be the only way to get
satisfaction.
Unhappy Resident from Whitby, Ontario writes this customer review about Decorating Connections Inc.
In April of 2008 we hired them to install Engineered Hardwood & Misc.
other work. After 2 complete redo's and a few partial redo's, the
floor is still not complete. It moves up and down, furniture and walls
were damaged, the bathroom was not put back together, and they refuse
to do what they were hired to do and promised. This has been a total
NIGHTMARE!
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