If you're looking for MUCH MORE than current office location (278 Old Island Highway) and contact details (250-338-0101) for Canadian Tire in Courtenay, British Columbia, you've come to the right place! Learn about Canadian Tire by reading customer reviews written by Courtenay locals and others who have experiences and points of view regarding this British Columbia enterprise. You can even write your own review about Canadian Tire!
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ADDRESS & CONTACT Information:
Canadian Tire 250-338-0101
278 Old Island Highway
Courtenay, British Columbia
Canada V9N 3P1
I Prefer Good Value Over Cheap Price in Courtenay, B.C. writes this customer review about Canadian Tire.
I was in Canadian Tire the other day [May/2011], looking at some "Husky" chainsaws. As I was mulling over the product labels to figure out where these versions of, what used to be, an incredible brand of chain saw were made, a store clerk commented on how great these saws were. When I explained my uncertaintly of their origins and concerns about asian-source components, I got the line that every big box employee seems to be parroting these days!
"Well, made in China is the only way we can keep the prices down" she proclaimed. It's bad enough when consumers are duped into chasing down the lowest price on products, but it's just offensive when store employees spew ignorant myths about the need for "Made in China", or more so, the reasons why "Made in Canada" has to step aside to allow customer to get what they need "affordably". "Canadian" Tire? They seem to be pushing it as far as use of "Made in Canada" related claims go. "China Tire" is more like it.
p.s. The "Husky" chainsaws were labelled "Assembled in North Carolina". US labelling laws are far more strict and respectful of "Made in USA" to the point that the ONLY way to label a product "Made in USA" if for virtually 100% of the product and ALL of its components to be USA origin. With this knowledge, I was able to infer that the components of the saws were probably NOT "Made in USA". I can't imagine a US company NOT taking legal advantage of riding the pro-"Made in USA" sentiment if it could. It's too bad that Canada's "Made in Canada" rules under Stephen Harper don't even come close to the US equivalent!
Dimmed in Courtenay, B.C. writes this customer review about Canadian Tire.
I general I've noticed a dramatic depreciation in respect for
customer satisfaction at Canadian Tire since they had their "Made in
China" makeover years ago, but there are limits that just can't be
crossed with comment!
The biggest difference between Canadian Tire and a smaller local shop
is the overtly impersonal attitude on the part of Canadian Tire's
customer service department. With smaller shops, a customer has the
opportunity to establish rappore, credibility, and a healthy long term
relationship which translates to a smoother customer experience, and
more secure business experience for the shop. Small shops still
understand the importance of a customer's word, and go to greater
lengths to ensure their customers are being treated with respect.
Canadian Tire, on the other hand, seems to operate on the principle
of "every customer is replaceable" and "quantity over quality". One of
many examples of this attitude was when I purchased a replacement bulb
for my headlight. When I paid for the bulb, I was advised that there
are NO RETURNS on bulbs which have been removed from their package. I
did not respond to this disclaimer, but at the time, I did wonder what
a customer was to do if they ended up with a defective bulb - one
which either did not work from the beginning, or burnt out too
quickly.
Well, I got to find out, because, within just a few weeks, the brand
new bulb burnt out and upon returning it to the Canadian Tire store, I
was reminded of their NO RETURN policy on bulbs.
A smaller shop in tune with its customers would be more appreciative
of a customer's dilemma. That's not to say that all small shops would
take a customer on their word, but I have known enough to know this is
(I mean WAS) common business practice in the "pre-global-economy"
days.
As I understand it, even though the history of a new bulb in a
package, finding its way to the store shelf may include being
defective, dropped, mishandled by stock handlers and patrons, Canadian
Tire provides absolutely NO support to customers who fall prey to this
problem.
It's not like I really need more reasons to limit my patronage of this import retailer, but I've got one more big reason now!
Oiled in Courtenay, B.C. writes this customer review about Canadian Tire.
This spring [2010], prior to making a long road trip, I decided to
get an oil change at Canadian Tire, and while I had hoped to benefit
the the "all-points" safety check and fluid level topups they so
prominently advertise, my actual experience was extremely
disappointing!
I know how to change my own oil and getting a new oil filter,
blocking up the car, and draining the old oil is easy enough, but for
the extra bucks, in theory one can get a more comprehensive cursory
examination of one's vehicle as part of the package - at least that's
what Canadian Tire, and many other "big box" auto shops promote. I've
purchased such services before from competitors with satisfaction.
In this case however, right from the get go, I could tell the
"Service Order Taker" lacked basic auto mechanic competence, and
seemed more interested in selling/upselling as much as she could. I
wanted to make sure my automatic transmission oil level was checked as
part of the package, and when I ordered the package, she assured me it
would be, but I got a very different story after the job was done.
The oil was changed, but as for the "major points" inspection of
levels, pressures, etc, I was extremely disappointed. I assumed that
any discoveries would be communicated to me in detail, but instead,
the exact details of any finding were intentionally withheld and a
pushy upsell to more servicing was what I got instead. I noticed the
mechanic who had worked on and examined my car had a lot to say to the
"order taker", but that was all distilled into a vague summary with an offer of servicing the problem for extra money.
This is not the first time I have been disappointed as an auto
service customer of Canadian Tire, but with little shops folding all
around me, the remaining "big box" shops seem to be the sad new low
for quality in this town at least!
Can't Hold My Breath Long Enough in Courtenay, B.C. writes this customer review about Canadian Tire.
I don't know if I'm the only one in town who, over the years, has
found the smell inside the store to be very disturbing.
With the huge volume of synthetic imported products on the shelves,
I've always found the blast of (they sure don't smell healthy) fumes
hit me like a two by four each time I entered the store. The rubber
and plastic and who knows what is often more than I can tolerate
without wanting to just get out of the big box as quickly as possible.
I am not "hyper-sensitive" - I can handle most industrial strength
perfumes and smells, but it just seems that the store environment
pushes my "no buttons" environmentally speaking. I often wonder what
the long term effects may be (for consumers and workers) to breathe in
all the "Made in China" vapours of this store and others like it.
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