If you're looking for MUCH MORE than current office location (443 Spadina Road) and contact details (416-322-3708) for TD Bank Financial Group in Toronto, Ontario, you've come to the right place! REALLY made IN Canada™, VERIFIED Canadian™, and i LOVE Made in Canada™ have teamed up to provide this online profile, where you can learn about TD Bank Financial Group by reading customer reviews written by Toronto locals and others who have experiences and points of view regarding this Ontario enterprise. You can even write your own review about TD Bank Financial Group!
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Off The Hook in British Columbia writes this customer review about TD Bank Financial Group.
If you're like me and try use your cell phone as a practical, intelligent communication tool, unsolicited sales practices by companies like TD Canada Trust can be annoying and insulting.
I know I'm not the only one out there who has been "harassed" by annoying repeat calls from, what caller ID shows as 866-328-2390. Just look that number up on the web, and you'll see that there a a large number of folks steamed about this abuse (as I, and many others, see it).
These calls come in at the most annoying times and considering that my cell is reserved for emergencies and important calls only, this disrupts my productivity and, by the sheer shameless number of daily calls, feels like harassment.
I do have a message system connected to my phone, but instead of leaving a brief message to let me know what the call was about, the "caller" simply hangs up and seems to queue me up for another call. I'm not going to waste my cell phone minutes talking to someone whom I have not invited into my phone space - at least I don't believe I have invited this kind of "phone assault".
I had hoped that the calls would simply stop on their own, but after days of multiple calls, I had to stop what I was doing to try and deal with this. Of course companies like TD Canada Trust don't seem to value your time. The multiple calls I had to make and the time wandering through touch-tone mazes to try and ensure this phone harassment would stop was not compensated for nor even acknowledged by the person I finally was able to speak to about this matter.
When I called the number the repeat caller was showing up as calling from, an amateur-style (ie home message) recording informed me that I had reached TD Canada Trust, and if I was calling about having been called recently by that number, it was because TD Canada Trust believed they had something to share with me that would be of interest to me - ie. telephone sales.
They seemed to offer some remedy to the problem of getting repeat calls from them, but when I chose the option to do so, I was informed that I would have to leave a message with my NAME, and phone number to get them to stop doing this. It seems that TD Canada Trust operates on the premise that they can harass you on the phone, and not stop doing so until you actually give them personal information.
As I had no idea (but I did have a suspicion) of how my private cell phone number got into the hands of TD Canada Trust sales people, I was not about to give my personal info to a message machine, which, for all intents and purposes could have been an even more malicious third party simply trying to phish names to attach to phone numbers - important in identity theft. I did leave my phone number with express instructions to remove it from any and all call lists.
Further, I called my TD Canada Trust phone support line (I have been a TD Canada Trust customer for many years - but I'm not sure for how much longer after these kind of shenanigans), logged in, and connected with a customer rep. While this is strictly a personal impression on my part, from the tone and demeanor of the rep, I felt that I was far from the only caller about this "phone harassment" issue.
I explained my concerns about the calls, and there was no dispute from the TD Canada Trust customer rep about the origins of those calls. The number I provided seemed to be immediately recognized and the course of discussion shifted immediately to my account configuration. I was told that my account was set up to NOT receive such calls, but when I asked about the date this "opt-out" status was established for my account, I was told by the rep that she could not tell me that. I was confused. I did not understand if she was telling me that I should not have been getting those calls, or if she had just (back peddled on behalf of the company) and opted me out because of my complaint.
When I pressed the matter and insisted that I NEVER want to receive ANY calls which solicit products and services I do not presently subscribe to, the TD Canada Trust rep, in a patronizing tone, explained that she could make a note for TD to never contact me by phone - even if it was related to urgent matters of my account with them. This sure felt like corporate policy blackmail to me and the picture I got was that I was voluntarily opting in to their solicitation by simply having an account with them, and if I wanted to stop giving them opportunities to pitch their stuff at me, I could only do so by compromising my ability to be phone for REAL issues about my existing account.
I explained clearly that, considering the many years of service charges I have been paying for my account, I expected to be appropriately contacted, including by phone, for matters directly related to my account. Conversely, I did not want to get ANY calls about additional products, services, or variations thereof not already subscribed to be me. If I could tell the difference between the two situations, they should be able to as well.
As far as I'm concerned this is a classic example of how large established companies push the limits of solicitation beyond what little guys could ever dream of getting away with. With the consolidation of the banking system in Canada (the "big five"as they say), customers are hard pressed for real choice when it comes to decent quality and service. Moving to another bank won't change a thing. They, just as other finely tuned "cartels" / monopolies (or pentopolies in this case) know that their customers are bound to have to do business with one of them. And with this knowledge, the abuse through obnoxious corporate policies is rampant and something too many of us simply assume is just the way things are.
I'm sure, if I read the fine print in my customer agreement, I had legally exposed myself to this annoying experience (through some carefully crafted clauses about allowing company affiliates to "inform me" of products/services to "improve my experience"). But when is the last time, you opened a bank account, and after reading the Customer Terms and Agreement insisted on some deletions/changes, and were still able to open the account.
That which is decent, reasonable, and even constitutionally protected can be partially or totally waived away through a legal agreement. When there is limited choice and all the remaining businesses constantly compare notes and do their study periods together, the consumer can accept only the whole package or nothing. This must change! Consolidation of banks, media, and business in general only seems to serve the upper level executives and the largest stakeholders - certainly NOT the customers.
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