Emerald Hair Plus And Tanning Two
in Emerald Park, Saskatchewan (SK), Canada

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Happy To Be A Client in Saskatchewan writes this customer review about Emerald Hair Plus And Tanning Two. I do not usually write reviews, but after reading the one regarding tanning I had to. Emerald Hair Plus moved to a larger facility across the parking lot. For weeks they had signs indicating the move. The day they moved the electrician hired to wire the beds quit. I was there the day this occured. Most customers were very understanding and sympathetic. The husband and wife that came in were very late, and then expected to take as long as they wanted inconvenience others who were on time. They were rude, demanding and staff tried to be courteous and accomodating, but there are just some people who you cannot please. I have always had a positive experience and will continue to recommend Emerald Hair Plus.

Tanned and Happy in Emerald Park, Sask. writes this customer review about Emerald Hair Plus And Tanning Two. Emerald Hair Plus and Tanning is a wonderful place to go. The staff are always so friendly and accomodating, i especially like dealing with Amy. She always accomodates me when necessary. They are wonderful and do an excellent job. As for them moving, they had signs up to tell the members, and personally if you are going to be late to bad. Its not fair to the next people because of this. As for writing such a complaint over tanning, my goodness get a life. I just want to say keep up the excellent work. I will definatley be recommending this place to many people.

Happy Client in Emerald Park, Sask. writes this customer review about Emerald Hair Plus And Tanning Two. The staff at Emerald Hair Plus are very helpful and courteous. They always try their best to accomodate all customers. Customer service is great!

Dissatisfied in Emerald Park, Sask. writes this customer review about Emerald Hair Plus And Tanning Two. Further update: I never did receive a call from Cindy. I phoned on Friday, March 27, and spoke to her. While Cindy was aware of the “incident” which occurred the previous Saturday, it was obvious Amy never bothered to give Cindy all the details ­ not the least of which was the main issue about cutting my tan short if the next customer arrived before I was finished. It was also obvious Cindy didn't believe my version of what happened, even though I suggested she could validate that by speaking to the other employee present at the time (“Haley”). Cindy cut me off short on more than one occasion while I speaking to her, preferring instead to try and fill me on the details of her problems (e.g. She was moving that week, they had problems with the timer on the bed, the electrician that quit, etc.). Based upon our interactions with Amy and Cindy, it appears Amy learned her lack of customer service from her boss... I would recommend any and all prospective customers not do any business with Emerald Hair Plus And Tanning Two until such time as they address their customer service issues. Based upon my personal experience, it will take a change in ownership to make that happen.

Dissatisfied in Emerald Park, Sask. writes this customer review about Emerald Hair Plus And Tanning Two. Rude staff. Abysmal (or complete lack of) understanding of the concept of customer service. We were in there one week ago and, even though we booked appointments for tanning (one in a bed, one in a stand-up booth) like we have been doing for weeks, there was absolutely no mention of the fact they were relocating. When we showed up for our appointment today (on time), we saw a notice on the door indicating they had moved. By the time we arrived at the new location we were probably 2-3 minutes late for our appointments, and were advised the bed was unavailable as it was not properly hooked up yet. They offered to "upgrade" one of us to the booth, meaning we had to go one after the other, not at the same time as booked. My wife went first and, When she was out we were advised I could go ahead, but if the people with the appointment following us arrived they would shut the booth off and cut my tan short!! The young woman we were dealing with was rude, defensive, and not interested in doing anything other than sticking to her original position. There was no reasoning with her - she'd rather cut a tan short for someone who was already in the booth than ask the next person to wait a few minutes. She said they were trying to fit in all their appointments for one bed and one booth into the booth - by so doing they are inconveniencing their customers in the process. She commented they were "doing us a favour" by not cancelling our appointment for the bed, and giving my wife a free "upgrade" to the booth. The underlying assumption in that, of course, is that my wife would interpret the booth as an upgrade which she does not. The young woman also indicated the fact their bed was not available "was not their fault" because their electrician quit. Uh, wrong - they made a decision to relocate, and their inability to deliver on a committed appoint is entirely their fault. They're trying to make it a customer problem, not accepting responsibility for their decisions and the resultant inability to deliver on their commitments. We asked to speak to the proprietor, but were told "Cindy" only comes in Friday afternoons, was not currently available, and they wouldn't give us her phone number or her full name so we could contact her. After giving the staff our phone number so Cindy could call us, it became evident they had no intention of calling her to pass on the message - they were prepared to leave this until Friday when she shows up - that's 6 days from now! I would recommend any and all prospective customers not do any business with Emerald Hair Plus And Tanning Two until such time as they address their customer service issues.

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Emerald Hair Plus And Tanning Two « YOU ARE HERE!
  Business Profiles & Disclosures
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