If you're looking for MUCH MORE than current office location (5 Carlton Street) and contact details (416-593-0888) for Grace Nails Salon in Toronto, Ontario, you've come to the right place! REALLY made IN Canada™, VERIFIED Canadian™, and i LOVE Made in Canada™ have teamed up to provide this online profile, where you can learn about Grace Nails Salon by reading customer reviews written by Toronto locals and others who have experiences and points of view regarding this Ontario enterprise. You can even write your own review about Grace Nails Salon!
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Cassandra from Toronto, Ontario writes this customer review about Grace Nails Salon.
I went to Grace Nails Salon on Sunday, February 1rst 2009 for a
manicure, it was a walk-in as I had not made an appointment. I asked
for a “bio-gel” nails treatment with a French design. The manicurist
who helped me first tried to use tools that had just been used on
another customer. They had not been sterilized. I asked for sterilized
because no matter where you go, if the tools aren’t sterilized that’s
a serious health risk. The young lady proceeded with the manicure and
after 3 hours it was complete. The manager guaranteed me it would last
2 to 3 weeks and charged me 60$. Four days later, I noticed that the
finish was starting to “bubble” at the top of my nails and peeling,
which is not supposed to happen. I went to another salon to ask if
this was normal and if I should just have them fixed. This salon
confirmed that it wasn’t normal to see such damage after such a short
period of time; it usually appears after a minimum of 2 weeks. This
was caused by not properly treating the nail and cuticles prior to
posing the nails. The next day, 2 more nails completely broke off, so
I returned to Grace Nails to ask for a refund. The manager absolutely
refused. She was very rude and hostile. She refused and accused me of
the damage. When I told her I did not want to leave without a refund
or the name of the owner she proceeded to call the police. She called
the police because a customer came back to complain and ask for a
refund for poor quality product. The police arrived and asked her to
calm down. They could not force her to refund me. I knew this already
but did not want to leave the salon until they arrived incase she
accused me of any wrong doing. This is the most ridiculous customer
service I had ever experienced. It was frustrating and humiliating. I
can’t believe Grace Nails Salon’s horrible business practices. I never
yelled or insulted her, or made a scene. I just wanted my refund. She
called the police because a customer was complaining about their
product. I just want my $60 back.
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